Terms & Conditions

BRANDED5 - TERMS AND CONDITIONS OF SALE AND RETURN POLICY

INTRODUCTION

When you access and use www.BRANDED5.co.uk (the ‘website’), you are subject to the terms and conditions outlined on this page.  You agree not to use the website for any illegal or unlawful acts, by using the site you accept and agree to adhere to the terms and conditions outlined here.  If you do not agree to the terms and conditions, you must not use the Website.

BRANDED5 may change its terms and conditions from time to time, by updating or varying content of this page.  Please check the latest version whenever you visit.  We reserve the right to update at any time and without prior notice.

 

1. DEFINITIONS 

1.1 Welcome to the BRANDED5 website.  Please read our terms and conditions of business carefully, these terms govern your use of our Website. By using this site and/or placing an order, you are agreeing to the terms we have itemised below.

1.2 These terms and conditions apply to all contracts entered between BRANDED5 and its customers.

 

2. TRADEMARK AND COPYRIGHT

2.1 This site is owned and operated by BRANDED5. The material contained on this Website, including all design, text, graphics, selection and arrangement of content and all other information on this site are copyright to BRANDED5 or its licensees, content providers or technology providers.

2.2 All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that are contained on this Website may be protected by BRANDED5 or third party Copyrights, Trademarks, Service marks, Patents or other Proprietary Rights and Laws.  You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these property rights.

2.3 Any unauthorised use of the material or information on this site without the prior permission of www.BRANDED5.co.uk is a violation of copyright, trademark and other applicable laws and immediate litigation will follow.

2.4 BRANDED5 respects all relevant trademarks, which are marked accordingly.

 

3. QUOTES AND ORDERING

 3.1 Discount codes cannot be applied to existing deals such as bundles or promotional offers. 

3.2 Discount code usage is applied at the sole discretion of BRANDED5. 

3.3 Please note that colour samples shown may not exactly match the colours on the actual garments. Please contact us if you have any enquiries.

3.4 BRANDED5 withhold the right to refuse orders, at their sole discretion, for (but not limited to):

3.5 Please note that your completion of the online checkout process does not constitute our acceptance of your order.  Our acceptance of your order only takes place when we despatch it.  A ‘purchase contract’ between you and www.pinkchilli.co.uk is therefore made at the point of despatch, rather than at the point of payment.

3.6 We reserve the right to cancel your order at any time and issue a full refund; this does not affect your statutory rights. 

3.7 We take all reasonable steps to ensure that all of our products and measurements are shown and described accurately, and that prices are correct.  However, colour depiction on computer monitor and television screens vary from screen to screen.  This may cause a slight difference from the on screen product to the actual product.  We advise contacting and requesting a sample(if possible) if uncertain.

 4. PRICE AND PAYMENT

 4.1 The price payable for the goods you order is as set out on our web site at the time you place your order or, plus any charges for carriage as set out in the order form. We reserve the right to change the price of goods, due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

4.2 Occasionally an error may occur with our system and goods may be incorrectly under-priced, in which circumstances we will not be obliged to supply the goods at the incorrect price.

4.3 If you are an account customer, payment shall be made in full within 14 days of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If the payment has not been made by the last day of month following delivery then interest shall accrue thereon at the rate of 8% per annum from the date of invoice until receipt by us of the full amount (including any accrued interest) whether before or after judgment, together with any reasonable legal or other recovery costs.

4.4 Subject to clause, we 4.3 must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing. 

4.5 Title or ownership in the goods supplied by BRANDED5 to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

4.6 In the event of the customer needing to change the design, artwork or other aspect of the order, the customer must give the request to BRANDED5 in writing. BRANDED5 seek to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. BRANDED5 also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork is signed by customer.

 

5. DELIVERY 

5.1 Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery. Any time or date stated for delivery is given and intended as an estimate only and BRANDED5 shall not be liable for any loss or damage whatsoever resulting from any delay in delivery howsoever arising.

5.2 BRANDED5 shall be entitled to make partial deliveries or deliveries by instalments and all the provisions of these terms shall apply to such deliveries.

5.3 Signature of the company's delivery note by any employee, representative or agent of the purchaser shall be conclusive proof of delivery. 

5.4 Upon delivery of the goods to you, the goods shall be at your risk. All goods should be checked upon delivery, and we require any discrepancies to be reported within 24 hours.

 

6. RETURNS, CANCELLATIONS & REFUNDS

 6.1 BRANDED5 points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of BRANDED5 to supply the relevant goods in accordance with the order.

6.2 BRANDED5 provides bespoke and personalised products.  BRANDED5 is therefore unable to take returns or offer refunds on personalised goods.  This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.

Unless items are damaged or defective upon receipt, inaccordance with the Consumer Contracts Regulations Act (2014), the following items cannot be returned:

When asking for personalised orders please check your spelling and other details such as dates times etc are correct.

 Items which are personalised and custom orders are non-refundable, if for any reason your items have been damaged in transit please contact me within 24 hours with pictures to arrange the return of the items and its refund or replacement

6.3 For items, which are not personalised, you have a 14 day 'cooling off' period, whereby you can return the item, at your cost. This 14 return period begins from the time you receive the item. To return one of these items, you must contact us within 14 days of receipt, to inform us of your intention to return it. Once we have received it, we will refund the original cost of the item. Refunds do not include the cost of any postage, either from me to you or your return postage.

6.3 Goods cannot be returned if individual design or embroidery work has been undertaken on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.

6.4 If you are returning goods for any other reason than they are faulty, items must be returned within 14 days of delivery for a refund. The items must be received by us in unopened and in a saleable condition. There will be a restocking fee of 20% or £10, whichever is greater, and delivery and return delivery charges will not be refunded. Please contact us for our return address and further instructions for returning goods - Customers can contact us via our contact us  page or email: orders@branded5.co.uk

*Please note: Customers are liable for the costs of returning goods to us via a traceable/proof of posting method. 

6.5 Once the returned items have been received, we will an email confirming receipt and begin the refund process. We aim to issue refunds within 14 business days. Orders will only be refunded to the payment method used to make the purchase. *Please note, refunds can take a further 5 business days to return to debit/credit cards.

 *This returns policy does not affect your statutory rights.*

7. USE OF BRANDED5 WEBSITE 

7.1 The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site, then please do not hesitate to contact BRANDED5 and speak to a member of staff direct.

7.2 BRANDED5 cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. BRANDED5, its agents and employees, are not liable for any losses or damages arising from your use of this site.

7.3 All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and BRANDED5 are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

7.4 This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

7.5 We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

7.6 This website and the use of it is governed by Scottish law and Scottish courts shall have exclusive jurisdiction over any disputes connected to this website.