Privacy policy

Our own privacy is very important to us and we know that yours is very important to you too! Therefore we treat your information the way we want our own to be treated!

The General Data Protection Regulation (GDPR) applies from 25th May 2018, and supersedes The UK Data Protection Act 1998 (DPA). As such, this Privacy Policy goes into effect from 25th May 2018, in order to comply with this new regulation.

This new approach to Data Protection expands the rights of individuals and offers more control over how your personal data is collected and used - while also placing a range of new obligations on organisations and businesses to become more accountable for the data they hold.

PURCHASING THROUGH BRANDED5

 We value our customer’s privacy and trust. As my customers, I may hold some of your personal data such as your name, email address and postal address.
 If you should have any queries on how I store your data please read thoroughly the following:

At BRANDED5, we are committed to maintaining the trust and confidence of our customers, who use our Website (www.pinkchillistudio.com) and make purchases through Social Media.

 We want you to know that BRANDED5 will never sell, rent or trade email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information about:

WHAT DATA DO WE HOLD?

By using our Website and making purchases through Social Media, you are consenting to us collecting and using information about you in accordance with this Privacy Policy.

 WHAT INFORMATION DO WE COLLECT?

 This depends on how you purchase through us...

Website: Name, Company Name, billing address, shipping address, email address, telephone number

Social Media: Name, Company Name, billing address, shipping address, email address, telephone number, Social media handle

 PLEASE NOTE: We do not store or process your card details ourselves, they are processed by the bank merchant services (PayPal/Square etc).

 WHY DO WE NEED THIS DATA?

 All the above data we collect from you helps us to fulfil orders.

 WHY DO WE NEED YOUR NAME, TELEPHONE & EMAIL ADDRESS?

 These help us communicate with you, regarding your order – or to collect payments, if we need to send an invoice to you.

 BILLING ADDRESS & SHIPPING ADDRESS?

 Our banking merchant services need the billing address to ensure fraudulent activities aren't undertaken on your bank card. The shipping address, we need this to send your items to you.

 HOW DO WE PROTECT YOUR DATA AND HOW LONG IS IT HELD FOR?

 As we all are aware, the internet is not 100% secure and accordingly we cannot guarantee the security of any data that anyone may share via the internet. We are not responsible for any damages which you or others may incur as a result of a loss of confidentiality of such information.

We can assure you however, that we take every precaution to safeguard your information. We retain your personal information for as long as necessary - to provide you with our services and for accounting purposes. All Order Notifications are printed to ensure the completion of your order is easier for us and are stored for accounting purposes only. BUT, not to worry, you can be rest assured that your data is safely stored away in a locked cupboard.

Our Website is HTTPS - and so you can rest assured that purchasing through us is as secure it can be.

 HOW CAN YOU PROTECT YOUR DATA?

 USING PUBLIC WIFI/INTERNET

 We would like you to be aware that when you willingly divulge your personal information online, in a non-protected environment - such as email or via Social Media Platforms such as Facebook, that data can be collected and used by others. We recommend that you always close your browser window, when you have finished with the computer, especially if you share a computer with others - such as in a public place, e.g. A Cyber Café or Library. We cannot warrant or confirm the security of any data you share with us.

Once we have received your information, we do our best to ensure security within our system.

 SHARING ON SOCIAL MEDIA PLATFORMS

 Please be aware using the sharing buttons, on platforms such as Twitter, Facebook & Instagram, this is done at your own discretion and risk. These companies may set a cookie on your computer memory and you accept this by sharing, For further information concerning this, we recommend you check the cookie policies on all the social media websites that you use.

 GOOGLE ANALYTICS

 When someone visits our website, www.BRANDED5.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

 MAILING LIST

 As part of the registration process, for our Newsletter, we collect personal information – such as email address and name. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

We don't rent or trade email lists with other organisations and businesses. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our Newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by clicking the button below:

 DIGITAL DOWNLOADS AND MEDIA FILES

 Any documents, files or media, which are downloadable on our Social Media Pages, emails or Website, are provided at the user’s own risk. While all precautions are undertaken to ensure only genuine documents are available, users are advised to verify their authenticity by using third party anti-virus software or similar applications.

 CONTACTING AND COMMUNICATING WITH US

 Users contacting us, through our Website, Social Media or Email, do so at their own discretion, and provide any personal details requested at their own risk.

Your personal information is kept private and stored securely until it is no longer required or has no use. It is only where we have clearly stated and made you aware of the fact, and where you have given your express permission, that we may use your details to send you products/services information through a mailing system.

This is done in accordance with this Privacy Policy – See Mailing Lists (above).

 ACCESSING YOUR PERSONAL INFORMATION & CHANGES TO THIS POLICY

 You are entitled to view, amend, or delete the personal information that we hold. Email your request for this to hello@branded5.co.uk

We reserve the right to amend this Privacy Policy, whilst remaining within the appropriate guidelines and current legislation.